What Is a Customer Cloud?
The complexities of staffing multiple online customer supply channels simultaneously is a growing headache in online customer supply. A customer cloud combines channels into a centralized supply and provides a “value added” layer above the raw channels. Part of the ability of a customer cloud lies in the growth and flexibility offered by cloud computing. However the absolute ability of a customer cloud is that it places the focus on the customer, not on the software. More information: more info
